Privacy Policy

Effective Date: 14.12.2024

Who We Are
Bobbie Spry Wellness (referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal data. If you have questions about this policy, contact us at:
Email: hello@bobbiesprywellness.com
Note: A business address will be added to this policy before services or products are sold, in compliance with UK GDPR and consumer law.

Information We Collect
We collect personal data when you:

  • Visit our website

  • Sign up for our email list

  • Purchase a product or service

  • Complete a webform

  • Interact with us via email

The data we collect may include:

  • Your name, email address, phone number, and postal address

  • Payment information (processed securely by third-party providers, such as Stripe)

  • Analytics data, including IP address, browser type, and browsing behaviour, collected via Squarespace and other services.

How We Use Your Data
We use your data to:

  • Fulfil orders and provide services

  • Send marketing emails (only if you’ve opted in)

  • Analyse website performance and improve user experience (via tools like Squarespace, including potential future use of analytics)

  • Comply with legal obligations (e.g., tax records)

  • Connect with you on Instagram via our website (through the Instagram block)

Legal Basis for Processing
We process your data under the following legal bases:

  • Consent: For marketing communications (you can withdraw consent at any time).

  • Contract: To fulfil your orders and deliver services.

  • Legitimate Interests: For analytics and improving our services (you can opt-out of certain tracking).

  • Legal Obligation: To comply with tax and financial regulations.

Data Retention
We retain personal data for the following durations:

  • Email marketing data: Up to 3 years of inactivity

  • Customer orders: 7 years for tax purposes

  • Inactive accounts: Deleted after 3 years
    You can request that we delete your data sooner by contacting us at hello@bobbiesprywellness.com.

Cookies and Tracking
We use cookies to enhance your experience on our website. Cookies may be used for purposes such as website functionality, performance analysis, and marketing.
For more information on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Sharing Your Data
We may share your data with trusted third parties, including:

  • Squarespace: Our website host

  • Payment processors: Such as Stripe, for secure payment handling

  • Third-party services: For email marketing, fraud prevention, and website analytics
    International Transfers
    Your data may be transferred outside the UK or EEA. When this occurs, we ensure compliance with legal safeguards, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to ensure that your data is protected.

Your Rights
Under UK GDPR, you have the right to:

  • Access, correct, or delete your data

  • Withdraw consent for marketing at any time

  • Object to or restrict processing of your data

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at hello@bobbiesprywellness.com.

Contacting the ICO:
You can contact the ICO by visiting www.ico.org.uk or calling +44 303 123 1113.

Updates to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised effective date.